Privacy Policy

Effective date: May 14, 2026

Introduction

Home Enhancement Chimney (“we,” “us,” “our”) respects your privacy. This Privacy Policy explains what information we collect when you visit our website or contact us, how we use and protect that information, your choices, and how to contact us. By using our website or providing information to us, you agree to the practices described here.

Information We Collect

Information you provide directly

  • Contact details you submit when booking or requesting an estimate (name, phone number, email, service address, preferred date/time, notes).
  • Information included in messages, emails, uploads, or attachments you send to us.
  • Reviews, testimonials, and photos you choose to provide or post.

Automatically collected information

  • Usage data (pages visited, time on site, referring/exit pages, browser, device type, IP address, and similar technical data) collected via cookies and analytics tools.
  • Log files and aggregated site performance data.

Third‑party sources

Publicly available information and data we receive from third‑party services (for example, Google reviews you choose to link to), as applicable.

How We Use Your Information

We use the information we collect to:

  • Respond to and manage your bookings, estimates, service requests, and communications.
  • Provide, operate, and maintain our services and website.
  • Diagnose problems, improve site performance, and analyze usage trends.
  • Send confirmations, appointment reminders, service updates, and relevant business communications.
  • Protect the security and integrity of our services.
  • Fulfill legal or regulatory obligations.

Cookies and Tracking Technologies

  • We use cookies and similar technologies (e.g., pixels, local storage) to operate the website, analyze site usage, personalize content, and support functionality such as contact and booking forms.
  • Most browsers allow you to block or delete cookies. Blocking cookies may limit some site features.

Sharing and Disclosure

We do not sell your personal information. We may share your information:

  • With service providers and vendors who perform services for us (e.g., hosting, form processing, analytics, and payment processors) under confidentiality obligations.
  • To comply with legal obligations, respond to lawful requests, or protect rights, property, or safety.
  • In the event of a business transfer (sale, merger, reorganization), information may be transferred as part of the transaction; we will require the recipient to honor this Privacy Policy.

Security

We take commercially reasonable measures to protect personal information from unauthorized access, disclosure, alteration, and destruction. No method of transmission over the internet or electronic storage is completely secure; absolute security cannot be guaranteed.

Data Retention

We retain personal information as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Booking and service records are kept for a period consistent with business and legal needs.

Your Rights and Choices

Depending on your location, you may have rights including:

  • Access: request a copy of personal data we hold about you.
  • Correction: request correction of inaccurate or incomplete data.
  • Deletion: request deletion of personal data (subject to retention requirements).
  • Objection/Restriction: object to or request restriction of certain processing.

To exercise these rights, contact us using the details below. We may need to verify your identity before fulfilling requests. We will respond within applicable legal timeframes.

Links to Other Sites

Our site may link to third‑party websites (including Google review pages). This Privacy Policy does not apply to those sites. We are not responsible for the privacy practices of third parties; review their policies before providing information.

Reviews and Testimonials

If you submit a review or testimonial, we may display it on our website, along with your first name and town. By submitting a review you consent to its use for marketing and promotional purposes. If you want a review removal, contact us and we will take reasonable steps to remove it.

Legal Disclosures and International Transfers

Data may be stored and processed in the United States. If you are located outside the U.S., your information may be transferred to and processed in the U.S. where privacy laws may differ. We will take commercially reasonable steps to protect your personal information in accordance with this policy.

Changes to this Policy

We may update this Privacy Policy. The “Effective date” at the top indicates when this version took effect. Material changes will be posted on the site with the updated effective date.

Contact Us

For questions about this Privacy Policy or to exercise your privacy rights, contact:

H.E. Chimney
Phone:
Email:

Thank you for trusting Home Enhancement Chimney. We treat your privacy and home with the same care we give our own family.